Frequently Asked Questions

How do I book an online visit with Santa?

From the main page of the Rotary Santa Visit site, choose a date and time from the list, and you will be taken to a form where you can fill in the important information Santa will need to setup the Zoom call with the Child(ren).

What technology equipment do I need?

You will need a computer or smart phone that is connected to the Internet, has a camera and speakers. Santa uses Zoom for the meeting so please download and install Zoom on your computer or smart phone well before your schedule appointment with Santa.

How do I access my Zoom meeting with Santa?

After you make a donation and book a time with Santa, you will receive a confirmation email with the date, time and a link to your private Zoom meeting with Santa.

How long is my visit with Santa?

Your visits is booked for 10 minutes. Santa has a very busy schedule this time of year so please make sure you are on time and have the necessary technology setup before you try and connect to your meeting.

How do I communicate with Santa before my scheduled appointment?

In the sign up process, Parents can send Santa information that will help Santa provide a magical experience. In the confirmation email you receive, you will get a link to update the information sent to Santa incase you think of more you wish to share with him.

What if I did not receive a confirmation email after I booked an appointment with Santa?

Sometimes emails get lost in SPAM filters. If you did not receive a confirmation email with information on when and how to access your appointment, email us at and we will look into it.

What time zone is Santa in?

The time of your online visit with Santa is scheduled in Eastern Standard Time.

What if I need to reschedule my appointment?

If you need to re-book your visit with Santa, email us at with the date and time of your visit and we will do our best to reschedule.

What is the cost to book a visit with Santa?

Remember, 100% of the donation amount goes to charity. That said, our minimum donation amount is $20, but please feel free to donate more.

What happens if I missed my booked time with Santa?

We cannot guarantee availability to rebook a missed appointment, but if you email us at we will do our best to reschedule.